Our Commitment to You

At Linkin Health Care, customer satisfaction is our top priority. We believe in providing only high-quality healthcare products. However, we understand that sometimes you might need to return or exchange a product due to various reasons.

Eligibility for Returns

Not all products are eligible for return. The eligibility criteria are defined to maintain hygiene standards and customer safety:

1.1 Eligible Products

  • Unopened and unused products.
  • Products received in damaged condition.
  • Products with manufacturing defects.
  • Wrong products delivered (different from the order).

1.2 Non-Eligible Products

  • Used, damaged, or opened products.
  • Personal care items once opened (due to hygiene concerns).
  • Items bought during final sale events unless damaged.
  • Customized or special-order items.
  • Products without the original packaging, invoice, or accessories.

Return Time Frame

To ensure fairness, returns must be initiated within a limited period:

  • Return request window: Within 7 days from the delivery date.
  • Damaged/defective product reporting: Within 48 hours of delivery.
  • Wrong item received: Must be reported within 3 days of delivery.

Note: After these time periods, unfortunately, we cannot accept returns.

How to Initiate a Return

We’ve made the return process extremely simple:

Step 1: Contact Customer Support

Email us at support@linkinhealthcare.com with your order details or call/WhatsApp us at +91-9936017988.

Step 2: Provide the Following Details

  • Order ID
  • Reason for return
  • Photographs of the product (for damages or wrong delivery)

Step 3: Receive Authorization

Our team will review your request. If eligible, a Return Authorization (RA) number and instructions will be shared.

Step 4: Pack and Ship the Item

  • Ensure the item is securely packed with the original invoice.
  • Clearly mention the RA number on the package.
  • Our courier partner will arrange a pickup, or you may ship it back (depending on your location).

Refund Process

After we receive your returned item:

  • Inspection: Our Quality Check Team will inspect the returned product within 2–4 business days.
  • Approval/Disapproval: Based on the inspection, your refund will either be approved or declined.

5.1 Refund Timelines

Refunds are usually processed within 5–7 working days post-approval.

5.2 Refund Methods

  • Prepaid orders: Refund credited to your original payment method (Credit Card, Debit Card, UPI, etc.).
  • Cash on Delivery (COD) orders: Refund initiated via bank transfer (we will request your account details securely).

Important Notes

Return Conditions

For the return to be accepted:

  • Product must be unused and in original condition.
  • All original packaging, labels, and accessories must be intact.
  • The return shipment must be packed properly to prevent damage.
  • If products are received damaged due to poor packing, the refund will not be processed.

Exchange Policy

In case you wish to exchange your product for a different variant or due to damages:

  • Exchange requests must also be initiated within 7 days.
  • Exchanges are subject to product availability.
  • If the desired product is unavailable, a full refund will be processed.

Customer Care Support

For any issues regarding returns, feel free to reach out:

  • 📧 Email: customercare@linkinhealthcare.com
  • 📞 Phone: +91-9936017988
  • 💬 WhatsApp Support: +91-9936017988
  • 🕒 Hours: Monday–Saturday, 10 AM to 6 PM

Frequently Asked Questions

Can I return an opened product?

Only unopened, unused products are eligible for return unless there is a manufacturing defect.

I bought a combo pack. Can I return just one item?

Only if it was sold as individually returnable items; otherwise, the full combo must be returned.

How long does it take for my refund to reflect in my account?

Usually, 5–7 business days after the returned product passes inspection.

Who pays the return shipping fee?

If the return is due to our error (wrong/damaged product), we cover it. For other reasons, the customer bears the shipping fee.